Terms of service

These terms and conditions (the "Terms and Conditions") govern the use of

www.supercheapelectrical.com (the "Site").

This Site is owned and operated by Super Cheap Electrical Pty Ltd. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. 

INTELLECTUAL PROPERTY

All content published and made available on our Site is the property of Super Cheap Electrical Pty Ltd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

ACCEPTABLE USE

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;
  • Violate the rights of other users of our Site;
  • Violate the intellectual property rights of the Site owners or any third party to the Site;
  • Hack into the account of another user of the Site;
  • Act in any way that could be considered fraudulent; or
  • Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and

Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

SALE OF GOODS

These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

  • Air conditioners
  • Electrical
  • Lighting
  • Fans & heaters
  • Security electronics

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. 

PAYMENTS

We accept the following payment methods on our site:

  • Visa
  • Mastercard
  • 3D secure by Stripe

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

SHIPPING AND DELIVERY

When you purchase goods from our Site, the goods will be delivered through standard delivery by post.

Due to COVID19, standard delivery may now take up to 7 - 12 business days.

Delivery will take place as soon as practicable, depending on the delivery method selected.

Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.  

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. 

Please refer to our Shipping Policy for more details.

REFUNDS

For refunds, please go through our Refund/Exchange portal within 48 hours or as soon as practicable upon receiving the goods and reference your order number. You will be entitled to a refund for the following reasons:

  • Good is dead on arrival
  • Faulty

    To support the return process, we may request photos and/or video/s of the item’s condition.

    Please refer to our Refund Policy  for more details.

    RETURNS

    Please attach photos to assist us in processing your claim for defective goods. All faulty goods will be offered a replacement or refund within 30 days from the date of purchase. A return postage label will be sent to you to return the item back to us for assessment.

    If the product is found to not be faulty there will be no refund or replacement and the customer will be responsible for picking up their good(s).

    Manufacturer’s warranty is 12 months unless stated otherwise by product. Please refer to product item description as some may vary accordingly.

    Please refer to our Refund Policy for more details.

    CONSUMER PROTECTION LAW

    Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. 

    These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

    LIMITATION OF LIABILITY

    Super Cheap Electrical Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

    INDEMNITY

    Except where prohibited by law, by using this Site you indemnify and hold harmless Super Cheap Electrical Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

    APPLICABLE LAW

    These Terms and Conditions are governed by the laws of the State of New South Wales.

    SEVERABILITY

    If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

    CHANGES

    These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify subscribed users by email of changes to these Terms and Conditions or post a notice on our Site.

    CONTACT DETAILS

    Please contact us if you have any questions or concerns.

    Email: online@supercheapelectrical.com

    Phone: 02 8710 0954

    Location: Unit 2, 18 Tangerine Street, Villawood NSW 2163